We have a 24-hour cancellation policy and appreciate as much notice as possible if you need to change or amend your appointment.
Failure to give 24 hours notice, being late or indeed not turning up at your allotted time will incur a fee charge of £15 of the appointment.
When booking any appointment at Creative Hair Extensions You are accepting this appointment/cancellation policy.
We strive to offer an excellent service from initial consultation, throughout extension fitting & right up to extension removal.
To ensure your experience is a good one and to enable us to maintain our excellent service, clients are kindly requested to observe and follow the terms and conditions on this site.
Deposits are Non Refundable and are required on booking of a fitting after consultation, this is to cover the majority cost of ordering your hair and to secure your fitting appointment. If you do wish to cancel your fitting appointment your deposit will not be refunded for any reason.
We strictly do not accept any refunds, returns or exchanges on any of our hair extensions, due to health and safety regulations, exceptions.
Once the hair has been used or fitted it is no longer creative hairs responsibility, we are not liable for the aftercare and condition of the hair once it has been fitted and used.
Deposits are non-refundable under any circumstance however a partial refund may be issued if there is an admissible and legitimate reason whereby an issue has been unable to be resolved.
We recommend not colouring the extensions, if you choose to Colour the extension that will be at your own risk, creative hair extensions will not be liable.
Creative Hair Extensions reserves the right to refuse service at any point if there is a legitimate reason to do so.